While, it is very important to us that you are happy with the products and service we offer. If for any reason you wish to exchange an item you have received, we happily offer “exchanges only” as per our policy below:
Returns:
Our exchange & refunds policy is strictly valid for 14 days from the day Australia Post shows the parcel delivered.
If 14 days have gone by since you received your order, unfortunately we CANNOT offer you an exchange or refund.
For change of mind purchases or incorrect sizes selected by yourself, an exchange will only be accepted provided it is within the 14 days of receiving the products.
You will be responsible for the return postage costs to us, and then for the exchanged item to be returned back to you.
To be eligible for an exchange, your item must be unused with tags still attached where applicable, and in the same condition that you received it. Items must also be in the original packaging, unopened and unworn or unwashed.
Non-returnable items include:
- Gift cards
- Some health and personal care items
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- We do not refund on items other than deemed faulty, and the fault is not that of your own. The same 14 days policy applies for a faulty item.
- Any item that is returned more than 14 days after delivery.
- Clearance/Sale items.
Refunds:
We DO NOT offer refund for any change of mind purchases. As per Australian Competition and Consumer Commission, we can only offer an exchange or credit (on discretion) for any change of mind orders, providing it is within 14 days of the parcel has been confirmed as delivered.
All of our items are inspected thoroughly twice prior to leaving us, but if the unfortunate event occurs, we will happily exchange or, at our discretion, we may offer a refund if a replacement is unavailable.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Upon inspection, we will then notify you of the approval or rejection of your exchange. We may offer you a refund only if we cannot replace a faulty item.
Exchange:
To be eligible for an exchange, within 14 days of receiving your order or for change of mind purchases, provided they are not sale items, and are still in new unopened, unworn and unwashed condition and where applicable, tags still attached. All items must be in the same condition that you received it.
Exchanges must be approved by us prior to the items being sent to us. This will be via a confirmation email received by us which will include your returns reference number. Once your item is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your exchange.
If you need to exchange it for the same item, send us an email at info@babynista.com.au
And Post at Our address:
Babynista
2/15 Lentini Street, Hoppers Crossing, Vic 3029
Shipping:
You will be responsible for paying for your own postage costs for returning your item to us.
In the event of a fault, we will refund the cost of shipping to have the item returned. This is refunded once the item/items have been inspected and declared faulty through no fault of your own. If the item is found to be defective, we will reimburse you the cost of postage upon receipt of the tax invoice for the postage service.
Also, please note that no refunds are applicable on shipping costs initially sent to you.
When shipping your exchange items back to us you must include an additional postage bag addressed to yourself to have your items returned to you. Please ensure that the return postage bag is the correct size for the items to be returned to you. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you are shipping an item over $40 you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.